MDR Heating & Plumbing (“We”) is dedicated to safeguarding and respecting your privacy.

This policy, along with our terms of use and related documents, outlines how we process any personal data collected from you. Please review the following details carefully to understand our practices regarding your personal data and how we handle it.

For data governed by The General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679), the Data Controller responsible is MDR Heating & Plumbing.

Information We Collect from You

We may collect and process the following data about you:

• Information provided through filling out an enquiry form on our website. This information is used solely to respond to your enquiries and may be stored in our email system. You have the right to withdraw consent at any time by requesting the deletion of these emails.
• Information provided when registering to use our site, subscribing to our service, posting material, or requesting additional services. This data may be stored in the WordPress database or MailChimp list. You have the right to withdraw consent at any time by deleting your account.
• Details of transactions conducted through our site and the fulfillment of your orders, which may be stored in the WordPress database and our email system. You have the right to withdraw consent at any time; however, deleting your account will only remove your contact details while leaving the order intact.
• Information provided through a newsletter request form on our site, managed by MailChimp. This data is stored in our Mailchimp account, and you can unsubscribe at any time by following the link at the bottom of the newsletter.
• Correspondence records if you contact us via email, which may be stored in our email system. You have the right to withdraw consent at any time by requesting the deletion of these emails.
• Details of your website visits, including traffic data, location data, weblogs, and other communication data, stored in our Google Analytics account. Please refer to our Cookie Policy for further details.

IP Addresses

We may collect information about your computer, including your IP address, operating system, and browser type, for system administration purposes and to report aggregate information to our advertisers. This data represents statistical information about our users’ browsing actions and patterns and does not identify any individual.

Cookies

Our website uses cookies to distinguish you from other users, enhancing your browsing experience and aiding in site improvement. For detailed information on the cookies we use and their purposes, please consult our Cookie Policy.

Where We Store Your Personal Data

The data we collect from you may be transferred to, stored at, or processed by individuals or entities outside the European Union (“EU”). By submitting your personal data, you agree to such transfer, storage, or processing. We take all necessary steps to ensure the security and compliance of your data in accordance with this privacy policy.

All information you provide to us is stored on our servers, including the data mentioned above. Payment transactions are encrypted using SSL technology and processed by external payment processors, such as PayPal, Stripe, or others. You are responsible for keeping your password confidential and should not share it with anyone.

Although we implement strict security measures to protect your personal data, we cannot guarantee its security during transmission over the internet. Once we receive your information, we employ stringent procedures and security features to prevent unauthorized access.

Use of Information

We use information held about you in the following ways:

• To respond to your enquiries.
• To provide you with information, products, or services you request or may find interesting, provided you have consented to be contacted for such purposes.
• To enable your participation in interactive features of our service, should you choose to do so.
• If you are an existing customer, we may contact you by phone, email, or SMS with information about goods and services similar to those previously purchased.

You have the right to withdraw consent at any time.

Disclosure of Your Information

We may disclose your personal information to members of our company, including our parent company, subsidiaries, and colleagues, when necessary.

Your Rights

You have the right to object to the processing of your personal data for marketing purposes. We will inform you (before collecting your data) if we intend to use your data for such purposes or disclose it to third parties. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data or by contacting us using our standard methods.

Our site may contain links to and from partner networks, advertisers, and affiliates. Please note that these websites have their own privacy policies, and we accept no responsibility or liability for their policies. Please review these policies before submitting any personal data.

If you believe we have not complied with GDPR, please contact us to address your concerns. If you are unsatisfied with the resolution, you have the right to lodge a complaint with the supervisory authority, the Information Commissioner’s Office.

Access to Information

GDPR grants you the right to access information we hold about you. To exercise this right, please submit an access request, which may be subject to a £5 fee to cover our costs in providing the information.

Changes to Our Privacy Policy

Any updates to our privacy policy will be posted on this page.

Contact

For questions, comments, or requests regarding this privacy policy, please reach out using